Policy

Ordering Information

Whatever your occasion, our wide variety of selections will fit all your needs. All catering orders must be placed by 3:00pm the day prior to your meeting. Please contact our catering department to help you create your perfect event!

Special Occasions

Having an all day meeting? A special occasion? We are an extension of your team to ensure each meeting & event are executed to your standards. Please contact the catering department to discuss your specific needs and we will be thrilled to customize a menu or determine any additional service needs

Paper products and set up

Catering orders will include all necessary disposable plates, utensils, napkins & condiments in quantities consistent with your order. We also supply all food & beverage equipment needed to ensure the food is served properly. If your event needs a VIP presentation, please let us know your needs and we can work with you to discuss specific needs and provide vendor quotes for any additional equipment needed.

Delivery

Our catering attendants will deliver and set-up your order at the requested location. We will setup orders 15 minutes before your meeting start time. Please do not hesitate to provide additional delivery instructions when placing your order

Additional Service

Looking for an attendant to service your function? Speak to our catering team to arrange for an additional service attendant. Any event requiring a server or bartender will be charged for a (4) hour minimum. Your catering team will help to determine service needs and provide a quote for staffing. It is very important that events are staffed

Custom event planning and design

We are your on campus resource for custom event planning and execution. We would be more than happy to create a customized menu for your event or work with our wonderful vendor partners to personalize your event with rental linen, service equipment, entertainment, flowers, decor and any other detail you may think of. We work diligently to partner with industry leaders that will provide the very best options and service to help us create a top notch event for you and your clients. Rental items typically require a minimum of 48-72 hours notice to receive Rental equipment, linen and floral cost will include at 20% service fee

Don’t see what you are looking for?

Contact our team & we can work with your vision to create a custom menu for your event. Our culinary team loves to use their creativity for our clients menu development. Whether it is a simple team meeting or a large reception, we can create a menu that will be perfect for your event Hors d’ oeuvre receptions, plated lunch or dinner events and other special events usually require custom menus. We are so happy to help to develop a menu that will be perfect for your event.  Fees may apply.

Quotes

We are happy to provide a quote for any event you are planning. Contact the catering team and we will gladly work with you to provide a reliable food, beverage and service quote for your upcoming event

Event Guarantee

We request guaranteed guest attendance 3business days prior to your event. Changes to the guaranteed count less than 72 hours before the event may be charged actual attendance count or original guarantee- which ever is greater.

Last Minute Orders

We ask for 24 hours notice for all catering orders. However, we understand that last minute needs do arise and we will make every effort to accommodate them. For your last minute orders, please contact the catering department to discuss the best menu options for your event. Fees may apply.

Cancellations

Catered food orders are prepared just for you, therefore cancellations must be made by 12:00 PM the business day prior to your event for standard orders. If your plans change and you need to make changes or cancel an order after our deadline, please call the catering team and we will see what we can do to accommodate your request. If we cannot completely cancel the order we will work with you to determine the best solution. special events that are cancelled less than 48-72 hours prior to the scheduled event date are subject to rental and equipment charges if our vendor orders have been received. Fees may apply.

Payment

We gladly accept various methods of payment. Please contact our catering team to discuss your payment options. All payments must be arranged when placing your order. All services will be charged 11.75% sales tax. Prices are subject to change based on product pricing.

Ordering Options

Feel free to contact the catering team in your building for personalized service. We are always Always available for your catering needs.

Pine Street Kitchen Catering
401 N. Michigan Ave
Chicago, IL 60611
312.566.4130